Updates sent to residents regarding move out in spring 2020

This page details communications that were sent to residents beginning in the spring 2020 semester with the extended Spring Break that KU announced on March 11 and through final move out on June 22. It is in reverse chronological order.
Wednesday, June 17, 2020, 8:04 a.m. - Moving company may be hired

For end of spring 2020 semester:

You may wish to hire a moving and storage company that can pack, store, or ship your belongings for you by the June 22, 2020 deadline. Information on a local company is below. Although you aren't required to use this company, Student Housing has explained the situation to them and you may hire them to assist you.

You may contact any company you wish to make moving arrangements, plus arrangements on how you will pay the company.

When you've determined which moving company will assist with your move-out, be sure to exchange contact information, including

  • Resident name
  • Building and room number 
  • KU ID number
  • Cell phone number

You will also need to gather their contact information to submit to Student Housing. Be sure to inform the company they will need to show photo identification upon arrival at the building and they will also need to show confirmation that they are employed by the company you've submitted.

You do not have to mail your room key to the moving company; we will let them in the room once we've confirmed that you've hired the company. Instead, mail your key to KU Student Housing in a padded envelope and include your name, building, KU ID number, and cell phone number.

Here is the moving company option we recommend:

All billing or charges are the responsibility of the resident who hires the company

  1. Pack & Load of residential items:    2 men & truck = $150.00 / hr  (includes packing material).
  2. Storage:  $45 / month per vault (each vault holds about 1,000 lbs).  Climate controlled & secure warehouse. Most students won’t have more than one or two vaults!
  3. Shipment of residential items:  Depends on weight and zip code to zip code schedule. All local moves in the area are done on an hourly rate. All interstate shipment (e.g.   Lawrence, KS to Chicago, IL) are based on the mileage and weight. 

Golden Rule Relocation                                 Agent for Bekins Van Lines

1600 Swift St #200. N KC, MO. 64116          Office # 913-944-2290

www.goldenrule-relocation.com                     admin@goldenrule-relocation.com

 

Friday, April 23, 2020 - Deferred move out

UPDATE - email sent 4/16/20 to residents approved for deferred move out spring 2020 semester: 

Kansas extends stay-at-home order; no residents may move out
Dear KU Student Housing resident,

This message is an update regarding your deferred move-out because of travel restrictions or health-related concerns due to COVID-19. No action is required on your part.

This week, Kansas Gov. Laura Kelly announced that she extended the statewide stay-at-home order until midnight May 3. The order was previously set to expire at midnight April 19.

This means residents who deferred move out may not claim their belongings before May 3. We are still working in coordination with public health officials to announce when residents who deferred move out will be able to return.

Meantime, residents’ belongings remain in their rooms. Residents locked their own rooms upon departure and have retained their room key. Belongings are secure and will remain that way until existing stay-at-home orders are revised to allow for travel to KU. Additionally, you should have received information earlier about this prorated housing credit. Residents who deferred move out are eligible for the credit.

Again, we thank you for your patience and your commitment to everyone’s safety duringthis unprecedented time. We will be back in touch when we have more information about move out. Stay safe and well.

Questions? Contact:
KU Student Housing

 

SURVEY: sent to residents

You must click this link and submit this survey to defer move out.

In this survey you’ll choose a course of action, depending on your situation:

  1. You are available to return to campus and ready to schedule your move out.
  2. You are available to return to campus but moving out during the times listed for your building could put your health at risk and you require a special appointment.
  3. You are away from campus and unable to return for move out because of travel restrictions or other circumstances. For the health and safety of our community, you will not be able to return to campus if your state has issued a stay-at-home order or you have traveled through one of the areas that KU previously restricted from campus, including California, Florida, Illinois, Massachusetts, New York, Oregon or Washington or the Colorado counties of Eagle, Summit, Pitkin or Gunnison.

For the second and third situations listed, you will not be required to return to Lawrence at this time. We'll work individually with you in the coming weeks to arrange a later time once travel precautions and community quarantines have lifted.

If you received a deferral for move out, you should have received this email with information about your next steps:

Move-out appointments are currently being scheduled through Friday, April 10. Beginning April 11, KU Student Housing will suspend move out to protect the remaining residents and staff. We will work in coordination with public health officials to determine when residents who needed to defer their move will be able to return to campus and move out. We will announce dates and additional move-out details in the future. Until that time, residents’ belongings remain in their locked rooms. Because you have confirmed that you require a deferred move out from KU Student Housing, you will be eligible for a prorated housing credit of your housing charges. 

Your patience and understanding have been extremely helpful, as this is a difficult and challenging situation for everyone to navigate. We sincerely appreciate that you made the decision to stay home and defer move out to ensure your safety and to protect public health.

Wednesday, April 22, 2020 - Steps to ensure efficient refund

Dear Resident,

You are eligible for a prorated housing credit for your spring semester charges because you moved out early due to COVID-19. This message is to confirm that your housing credit will be issued to your student account in Enroll & Pay within the next two weeks.

Before the credit is issued, please take the following steps to make sure any refund you are owed is processed correctly and efficiently:

  1. In the myKU portal, review the COVID-19 Financial Relief tab.
  2. Set up direct deposit with KU so your refund can be issued directly to you. If you do not set up direct deposit, a check will be mailed. Check processing can take up to an additional month.
  3. Review your Jayhawk/Current address for accuracy. This address is required for all refunds to process, even if you have set up direct deposit. If you do not establish direct deposit, a check will be mailed to this address.
  4. If you received a loan for spring 2020, you may use your refund to reduce your loan debt. To do so, before your housing refund is processed, complete the Request to Apply Refund Toward Student Loan form and indicate which loan you'd like to reduce. KU Financial Aid & Scholarships will then apply your pending spring 2020 refund toward your loan balance.

The amount of your housing credit varies depending on your building and room type. Your specific credit amount will be available in the myKU COVID-19 Financial Relief tab once processed in Enroll & Pay. If you have additional questions about the housing credit, please review additional information on the Housing website.

Friday, April 3, 2020 - Approved to stay

This page is for students who completed an exemption and were approved to continue living on campus for the remainder of the spring 2020 semester.

Who was exempted to remain on campus?

To remain in KU Student Housing, residents must have met one of the criteria to be unable to return home because of health or safety risk or travel restrictions.

Student housing operational changes for exempted students. 

Based on current guidance from the Centers for Disease Control (CDC) and Kansas Department of Health and Environment (KDHE), new processes were implemented.

  • No gathering of groups in floor lobbies and other common area spaces.
  • No guests will be permitted, as the Student Housing guest policy will be suspended during this time.
  • Recreational equipment such as pool or ping pong tables will not be allowed to be used.
  • Recreational spaces like fitness rooms, music rooms, and study rooms will not be available for use. 
  • Maintain a distance of six feet from others and limit interaction in spaces such as community bathrooms and laundry rooms. Residents will be expected to practice social distancing, which has been shown to slow a disease outbreak. This means reducing the number of times and places people gather in large numbers.

If you’re staying on campus, dining locations and other services still available

Your dining plans are active and all you need to do is swipe your KU ID. Check here for a complete list of available times and locations on the KU Dining website. You may get carry-out meals at Mrs. E’s, near Lewis Residence Hall at 1532 Engel Rd. Other campus services will have limited hours during this time. For informational updates, click on the main KU campus website regarding COVID-19.

Friday, April 3, 2020 - Move out instructions

If you've moved out, or are scheduled to move out,
information on this page applies to you

If you need to change the move-out time you selected on the survey:

Send an email to housing@ku.edu and ensure your message, at minimum, contains:

  • Student first and last name
  • Phone number

A staff member will call students to coordinate changes to move-out times. If your previous e-mail did not contain the student name and a phone number, send a follow up e-mail with the information. Please note, staff will be calling from a 785-864-XXXX phone number.

If you left, but kept your room key, follow these instructions:

You can return your room key without returning to campus. Please put your room key in a padded envelope (it must be a padded or bubble envelope, otherwise the key will be removed when processed through the US Postal Service). To avoid having a card or sticky note get misplaced when the mail is opened, please use a full-size, 8 1/2 x 11 sheet of paper to convey the following information:

  • Your first and last name
  • KU ID number
  • Building
  • Room Number
  • Date you moved out
  • An explanation that you have removed all of your items out of your room but were unable to return your key.

Mail the envelope to: KU Student Housing, 422 W. 11th St,  Suite DSH, Lawrence, KS 66045

If you curently have a move-out time assigned, here is what to expect:

Please arrive during your scheduled time. If you come at a time other than your chosen time, you will not be granted access to the building. We are required to limit the number of people in our facilities based on CDC guidance and a directive from the Kansas governor.

A resident may bring along no more than two people to assist with moving out. This helps control the number of people in the building and maintains appropriate social distancing.  

To assist with move out, you should bring:

  • Your KUID card and room key.
  • Packing materials: consider packing boxes, tape, and plastic trash bags for miscellaneous items or clothing.
  • Personal protection measures if you wish: Clorox wipes, hand sanitizers, gloves.
  • You may also consider a dolly or cart to speed up your move out.

Once you arrive, you will have two hours to pack your belongings and get them out of the building to your vehicle. Time limits will be strictly enforced to limit the number of people in the building to ensure appropriate social distancing.

Where to park

You may park in any parking lot that is close to your building. No parking permit is needed and no tickets will be given to anyone parked in a designated parking stall. However, do not park in a fire lane and do not park in a handicapped accessible space without the appropriate credentials.

Arrival at your building

All KU Student Housing personnel can be identified by a name badge and will be able to help.

When your check-in time arrives, expect to wait outside the front door until a staff member is able to allow your entrance.

Check-in at the table inside the front door will consist of showing your KUID card to the staff member. They will verify your name against a prepared move-out register and give everyone a sticker to wear to identify you as part of the scheduled move out. Residents will pick up the Express Check Out form and read its instructions.

Residents may use any access points of the building to exit and load vehicles; however, doors may not be propped open.

Please plan to take all of your belongings with you. If you leave any items, they will be considered abandoned property. If you have items you no longer want or wish to donate, please take them with you and plan to donate them once you arrive at your final destination. This is also an effort to combat the potential spreading of the virus. 

You do not need to clean your room. Just remove any trash and dispose of it.

Check-out

Once everything in your room is packed and taken out of the building to your vehicle, return for a final time to the check-in table to finish your move-out.

You will be asked to turn in your updated forwarding address from the Express Check Out form and the staff member will check you out of the room management computer system. You will be asked to insert your room key in an envelope, staple the Express Check Out form to it, and drop both into a box located at the desk.

Check your mailbox to gather any mail. Any mail that comes after your move-out date will be forwarded as time allows, but it may be several weeks. If you’ve ordered a package sent to your KU address, know that carriers operate with varying processes, so check with your carrier, such as Amazon, FedEx, or UPS. Some carriers do not allow KU Student Housing to return or forward a package, and will place that responsibility back on the recipient.

Thank you again for your patience and flexibility. None of us wanted your experience living in KU Student Housing to end this abruptly. We hope that you will be able to complete your academic coursework remotely and that you will be safe and healthy as we all deal with this global pandemic. We look forward to better days and to the return of the Jayhawk nation to Lawrence.

Friday, April 3, 2020 - Housing and Dining credit


As a result of the COVID-19 pandemic, KU Student Housing will provide financial relief to students and issue a prorated room credit to residents who either:

  1. Moved out of housing and completed check-out between March 17 and April 9 or
  2. Confirmed by April 9 the need to defer their move out  due to travel or health restrictions related to COVID-19.

This credit will be applied to their campus student account. If the student has any outstanding amount due, these amounts  will be subtracted from their credit, and any remaining credit balance will be refunded.  

KU Dining plan balances will roll over to the next academic year and be available to students when they return to campus. Students graduating from KU or not re-enrolling will be issued a refund of their unused dining balance.

HOUSING

Who will be eligible for the housing credit?

  1. Residents who moved out and completed check out paperwork with KU Student Housing between March 17 and April 9 will be eligible. Credit takes about a month to process.
  2. Residents who informed KU Student Housing by April 9 that they required a deferred move out due to travel restrictions or health-related concerns. For residents who deferred move out, credits will be processed after their move out from KU Student Housing is completed. Information about how students with deferrals can arrange a move out will be shared later.

Residents who were granted an exemption to remain living on campus will not be eligible for a housing credit unless they waive their exemption and complete the move-out process prior to April 9. After April 9, residents with an exemption who continue to live on campus will not be eligible for a housing credit even if they move out prior to May 15. 

Residents who are part of a program that pays their housing costs directly through a housing specific scholarship or award or by a 3rd party (i.e. Kansas Athletics) will have any housing credit or refund returned to the payee and not the resident.

Residents who are required to live on campus as part of their enrollment at KU will not be eligible for the housing credit if they move off campus. 

Housing undergraduate staff members and others who receive their room and dining plan as part of their employment or leadership role will not be eligible for housing credit or refund. 

How much should I expect my housing credit to be?
The amount varies depending on the resident’s building and room type. It will be prorated to credit residents for April and May charges.

Housing’s proration is based on a six-week credit for April and May and calculated from the date in which KU announced on-line classes for the remainder of the spring semester due to COVID-19. Housing prorated the credit to cover its facilitation of move out, as well as cleaning, staffing, and overhead charges that were incurred through March.  

Why is it a “credit,” not a refund?
We refer to it as a credit because it is applied to a resident’s Student Account first, and any outstanding amount due is subtracted before a refund payment is issued.

Can the credit be applied to next year’s housing?
No. Students cannot carry their credit into the next school year because of rules related to federal financial aid.

Is there any way to speed up processing of my refund?
It will take through April 9 for Housing to finalize every resident’s status. Once that verification is complete, Housing will update the COVID-19 Student Financial Relief page with the anticipated credit. Credits will be applied to student accounts the first week of May.

In order to receive their refunds as quickly as possible once sent to Student Accounts & Receivables, students should set up direct deposit. More information about direct deposit can be found here

How will my credit and refund be processed?
A COVID-19 Student Financial Relief page will be available through MyKU to provide residents their specific information regarding their eligibility for a housing credit, credit amount, and status of processing. This page will be updated throughout the next several weeks.

Your housing credit will post to your Student Account within a month. If your account has other charges, it will offset this amount. If there are no further charges, you should receive a refund either by direct deposit or a mailed check. For account questions, please contact Student Accounts & Receivables at stu.account@ku.edu

If you had Housing specific scholarship or award that covered your housing costs or are part of a 3rd party program that pays your housing fees directly, funds will return to the payee and not the student.

Questions
Contact KU Student Housing at housing@ku.edu
 

DINING

Who will be eligible for carry forward/rollover?
Students who purchased a Gold, Silver, or Bronze plan who are returning to KU for fall semester 2020 will have their 2019-20 unused balances rolled over. 425 Plans are already automatic rollover plans.

Students who have dining plans that were provided for them as part of their job or leadership position, including Housing undergraduate staff members, are not eligible to have unused balances rolled over.

How will rollover work?
Unused funds will be carried forward and applied to a basic declining balance plan for students whether or not they buy a 2020-21 KU Dining Plan. The balance will be available on the first day of fall residential dining plans in August.

Students who purchase a dining plan as part of their 2020-21 housing and dining contract will have their 2019-20 rollover balance added to the amount of the plan they purchase for 2020-21.

KU Dining declining balance plans may be used at any KU Dining location throughout campus, whether or not the student lives in KU Student Housing for 2020-2021. The declining dining plan will remain active as long as the student is a KU student. 

I'm returning to KU for 2020-2021 and want a dining refund instead of roll over. Is that possible? 
No. Students re-enrolling at KU for 2020-2021 will have their unused declining dollars rolled over and cannot request a refund. Because the declining dining dollars can be used at any KU Dining location, students will be able to use the funds as long as they are a student at KU and will not forfeit any unused dining money. 

What if I am leaving KU?
Students leaving KU either due to graduation or non-enrollment are eligible for a refund equal to the amount of their unused dining plan funds and will need to request their refund by June 30, 2020, to determine eligibility. Submit the form here.

What if I am a Scholarship Hall student and leaving KU?
Scholarship hall meal plans are paid to Housing, and not part of KU Dining plans that will be rolled over. Scholarship hall meal plan balances will be credited back to scholarship hall residents on a prorated basis, similar to the way the housing rate will be credited back to all residents.

Do I need to do anything to have my dining plan roll over to August?
A COVID-19 Student Financial Relief page will be available through MyKU portal to provide students information regarding their remaining 2019-20 dining declining balance amount. When students return to campus in August, this amount will be loaded on the KU ID and ready for use at any KU Dining venue.  

Since I’m not returning to KU in August, how will my refund be processed?
Deadline for notification of leaving KU is June 30, 2020. Your refund will post to your Student Account within a month. If your account has other charges, it will offset this amount. If there are no further charges, you should receive a refund either by direct deposit or a mailed check. For account questions, please contact Student Accounts & Receivable at stu.account@ku.edu

Questions
Contact KU Dining at union@ku.edu

Friday, April 3, 2020 - Prorated housing credit and dining rollover announced

Dear KU Student Housing Residents,

As a result of the COVID-19 pandemic, KU Student Housing will provide financial relief to students and issue a prorated room credit to residents who either: 1. Moved out of housing and completed check-out between March 17 and April 9 or 2. Confirmed by April 9 the need to defer their move out due to travel or health restrictions related to COVID-19.

This credit will be applied to your KU student account. The amount varies depending on the resident’s building and room type. It will be prorated to credit residents for April and May housing charges. If you have any outstanding amount due, these amounts will be subtracted from the housing credit, and any remaining credit balance will be refunded.

KU Dining plan balances will roll over to the next academic year and be available to students when they return to campus. Students graduating from KU or not re-enrolling will be issued a refund of their unused dining balance.

To learn more about Housing credits and Dining rollover, visit KU Student Housing’s COVID-19 website.

Tuesday, March 24, 2020 - If you’re staying on campus, dining locations and other services still available

You have several Student Housing and Dining resources available to you as KU switches to on-line classes for the rest of the semester due to the COVID-19 pandemic.

Your dining plans are active and all you need to do is swipe your KU ID. Check here for a complete list of available times and locations on the KU Dining website.

You may get carry-out meals at Mrs. E’s, near Lewis Residence Hall at 1532 Engel Rd., or the Kansas Union, 1301 Jayhawk Blvd. Dining plans may also be used in The Studio in Hashinger Hall, 1632 Engel Rd., and the convenience store, the Bus Stop in Self Hall, 1620 Engel Rd. Scholarship Hall residents may get carry-out meals at the Kansas Union at no additional charge, as scholarship hall kitchens are now closed to protect our community.

Here is a brief reminder of other student housing operational changes: Based on current guidance from the Centers for Disease Control (CDC) and Kansas Department of Health and Environment (KDHE), new processes were implemented.

  • No gathering of groups in floor lobbies and other common area spaces.
  • No guests will be permitted, as the Student Housing guest policy will be suspended during this time.
  • Recreational equipment such as pool or ping pong tables will not be allowed to be used.
  • Recreational spaces such as fitness rooms, hall kitchens, music rooms, and study rooms will not be available for use.
  • Maintain a distance of six feet from others and limit interaction in spaces such as community bathrooms and laundry rooms. Residents will be expected to practice social distancing, which has been shown to slow a disease outbreak. This means reducing the number of times and places people gather in large numbers.

To contact a KU Student Housing staff member, use the phone number for McCarthy Hall front desk, 785-864-6545. This desk will be open 24/7 and the number is prominently featured on a poster inside each Student Housing building. Jayhawker Towers and Stouffer apartment residents may continue to contact a staff member at the front desk of their building.

Mail service begins next week. For Stouffer, McCarthy and Jayhawker Towers, there is no change to the mail service, including Amazon package orders.

All other mail will be delivered to Hashinger Hall, 1632 Engel Rd., and available for you to pick up Monday afternoon, March 30. Due to Amazon’s delivery method, you’ll have to have those packages delivered to Hashinger, not the hall in which you currently live or we can’t assure delivery. Use this format for Amazon only:

Your name Hashinger Residence Hall 1632 Engel Road Lawrence, KS 66045 Other campus services will have limited hours during this time. For informational updates, click on the main KU campus website regarding COVID-19.

We realize this is a rapidly changing situation for everyone. We will continue to update you as new information becomes available and thank you for your patience and goodwill.

Questions? Contact:

KU Student Housing

housing@ku.edu

785-864-4560

Friday, March 20 4:30 p.m. - Submit new survey

This email was sent to KU Student Housing residents with an active link to the survey.

Dear KU Student Housing residents,

Yesterday, March 19, we notified you that we cancelled all scheduled move-out times because the technology behind the survey failed. The new move-out survey has been tested and is ready for students to access.

You must click this link and submit the new survey to schedule a move-out time.

In this survey you’ll choose a course of action, depending on your situation:

  1. You are available to return to campus and ready to schedule your move out.
  2. You are available to return to campus but moving out during the times listed for your building could put your health at risk and you require a special appointment.
  3. You are away from campus and unable to return for move out because of travel restrictions or other circumstances. For the health and safety of our community, you will not be able to return to campus if your state has issued a stay-at-home order or you have traveled through one of the areas that KU previously restricted from campus, including California, Florida, Illinois, Massachusetts, New York, Oregon or Washington or the Colorado counties of Eagle, Summit, Pitkin or Gunnison.

For the second and third situations listed, you will not be required to return to Lawrence at this time. We'll work individually with you in the coming weeks to arrange a later time once travel precautions and community quarantines have lifted.

Before you select your move-out date and time, here are important details:
  1. A resident may bring along no more than 2 people. This helps control the number of people in the building and maintains appropriate social distancing.
  2. Once you arrive, you will have 2 hours to pack your belongings and your vehicle. Time limits will be strictly enforced to limit the number of people in the building to ensure appropriate social distancing.
  3. During the 2 hours you’re here, no parking permit is needed. However, you must park in a designated parking stall. Do not park in a fire lane. Do not park in a handicapped accessible space without the appropriate credentials.
  4. After your vehicle is loaded, complete move out by turning in your key, gathering any mail you’ve received, and departing.

To assist with move out, you should bring:

  • Your KUID card and room key.
  • Packing materials: Consider packing boxes, tape, and plastic trash bags for miscellaneous items or clothing.
  • Personal protection measures if you wish: Clorox wipes, hand sanitizers, gloves.
  • You may also consider a dolly or cart to speed up your move out.

You do not need to clean your space during move-out, except to dispose of trash. Rooms will be inspected once all residents have moved out, and only major damages will be charged.

It is vital that the move-out process be orderly and structured to protect everyone. Thank you again for your understanding and flexibility as we work to safely coordinate this move-out process.

Sincerely,
KU Student Housing

Thursday, March 19 5:15 p.m. - Check out slots overbooked; new survey will be sent

This message is being sent to all KU Student Housing residents. If you have already checked out of Student Housing or completed the online exemption request, take no further action.

March 19, 2020

Dear KU Student Housing resident,

On Wednesday, March 18, we asked you to complete an online survey to schedule a move-out date. Unfortunately, the technology behind the survey failed, resulting in overbooking certain time slots.

As a result of this technology failure, we must cancel all previously selected move-out appointments from yesterday’s survey and ask you to complete a second survey. We are truly sorry for this, and again, we sincerely apologize.

Here is what you need to know:

  1. We are currently working to correct the move-out scheduling survey.  We will need students who previously responded to do so again.  We will send another email with the new link once it’s available by tomorrow afternoon, Friday, March 20.
  2. Do not come to campus on the day and time you previously selected. You will not be allowed in the building. You will need to schedule again. Please understand, CDC guidance and a directive from the Kansas governor limits the number of people who may enter our buildings. Be assured – everyone will have an opportunity to move out as soon as we can safely manage the process.
  3. AND selected a time for Friday, March 20, or Saturday, March 21, please make another appointment for move out with this special email account instead of the main housing account. We will make every effort to respond this evening.
  4. If you live within a few hours of KU—we really hope we can ask for your help and understanding if the survey failure means you no longer have one of the first move-out slots. We are all in this together as a community, and if we can help long-distance travelers who are already in route to Lawrence, that would benefit everyone.

Again, we apologize for the survey error, and we appreciate your understanding. Our first and foremost concern is for your safety and that of our staff and residents who must remain on-campus during this time. We understand how stressful this is for residents and their families, and we are committed to doing everything we can to work through this moment with you.

Sincerely,
Sarah Waters, Director
KU Student Housing

Wednesday, March 18 4:15 p.m. - Submit survey to move out

This is the complete text of the email sent to all KU Student Housing residents:

Dear KU Student Housing residents,

This message is being sent to all KU Student Housing residents. If you have already checked out of Student Housing or completed the online exemption request, take no further action.

Given yesterday’s decision by KU to hold only on-line classes the remainder of spring semester, KU Student Housing restricted access to all facilities and will close all buildings through a phased move-out process designed to protect the health and safety of students and staff.

If you are among the over 3,500 residents currently away from campus, you must complete this survey.

In this survey you’ll choose a course of action, depending on your situation:

  1. You are available to return to campus and ready to schedule your move out.
  2. You are available to return to campus, but moving out during the times listed for your building could put your health at risk.
  3. You are away from campus and unable to return for move out because of travel restrictions or other circumstances. (For example: you are in a quarantined state or area, out of the United States, etc.)

    CLARIFICATION of #3: KU is restricting domestic travelers from campus who have traveled and spent time in California, Florida, Illinois, Massachusetts, New York, Oregon or Washington from March 1 on, or visited Eagle, Summit, Pitkin or Gunnison counties in Colorado from March 8. You will not be able to return to campus if you traveled in these areas. We will work with you once this restriction is lifted.

For the second and third situations, KU Student Housing will work with you on a case-by-case basis. You will not be required to return to Lawrence at this time.

Before you select your move-out date and time, here are important details:

  1. A resident may bring along no more than 2 people. This helps control the number of people in the building and maintains appropriate social distancing.
  2. Once you arrive, you will have 2 hours to pack your belongings and your vehicle. Time limits will be strictly enforced to limit the number of people in the building to ensure appropriate social distancing.
  3. During the 2 hours you’re here, no parking permit is needed. However, you must park in a designated parking stall. Do not park in a fire lane. Do not park in a handicapped accessible space without the appropriate credentials.
  4. After your vehicle is loaded, complete move out by turning in your key, gathering any mail you’ve received, and departing.

To assist with move out, you should bring:

  • Your KUID card and room key.
  • Packing materials: consider packing boxes, tape, and plastic trash bags for miscellaneous items or clothing.
  • Personal protection measures if you wish: Clorox wipes, hand sanitizers, gloves.
  • You may also consider a dolly or cart to speed up your move out.

You do not need to clean your space during move-out, except to dispose of trash. Rooms will be inspected once all residents have moved out, and only major damages will be charged.

It is vital that the move-out process be orderly and structured to protect everyone. We know how challenging this has been for on-campus residents whose time on KU’s campus ended so suddenly. Thank you for your understanding and flexibility as we work to safely and quickly coordinate this move out process.

Sincerely,
KU Student Housing

Tuesday, March 17 12:15 p.m.-Building access restricted; move out process in planning stages

This is the complete text of the email sent to all KU Student Housing residents:

Dear KU Student Housing residents,

>Given the decision by KU to hold only on-line classes the remainder of spring semester, KU Student Housing will restrict access to all housing facilities, effective immediately, and close all facilities through a tiered process beginning March 20, 2020. 

The move out process will be conducted in stages and extend through a 21-day period to protect the health and safety of students and staff. First priority for move-out will be given to the students currently living in KU Student Housing who stayed over spring break or returned to Student Housing from spring break. After that move-out, residents currently away from campus will schedule a specific day and time to move out to allow for appropriate social distancing in our buildings and to limit the number of people on campus.

Residents Currently On-Campus

By Friday, March 20, residents currently staying in Student Housing (residence halls, scholarship halls and apartments) during spring break have two options:

1. Pack your belongings and move-out by March 20 at 2:00 p.m. Residents will use Express Check-Out at the building front desk, by placing their key in an envelope. Scholarship hall residents will Express Check-Out through Crawford Center. You will not need to check out with a staff person if you return your room key in the provided envelope at the front desk. Rooms will be inspected once all residents have moved out, and only major damages will be charged.

2. Request an exemption to remain in KU Student Housing based on an extenuating circumstance by using your KU online ID and password to enter the myKU portal9. To remain in KU Student Housing, residents must meet one of these criteria:

  • Your permanent residence is outside the United States and you are unable to travel to your home country.
  • Your employing department has identified you as a critical, on-site student employee and you accept that responsibility.
  • You have a personal circumstance preventing you from returning home. Examples might include:
    • returning home represents a health or safety risk to you or those at home.
    • returning home prevents you from accessing courses remotely because of insufficient internet or technology capabilities.
    • you or your family do not have a permanent address.
    • your home community is quarantined.

After completing the exemption request, residents will be contacted via email by Student Housing regarding their status. Residents, with approved exemptions only, assigned to an apartment in Stouffer Place, Jayhawker Towers, or McCarthy will be approved to stay in their current room assignment. Residents assigned to residence halls or scholarship halls will be reassigned to another location once space is open, cleaned, and available.

Residents Currently Away from Campus

Residents may not return to campus to retrieve their belongings at this time. All building access has been turned off and you will not be allowed into the buildings. We are working to develop a coordinated plan for the move-out process that incorporates social distancing and current CDC guidance. An email will be sent to all residents no later than 4 p.m., Wednesday, March 18, with details on the move-out process.

It is vital that the move-out process be orderly and structured to protect everyone through this process. Your patience is appreciated. Do not return to campus at this time. Wednesday’s email will outline the move-out process; please refrain from contacting KU Student Housing until that email is sent unless it is for an urgent issue. The email will include information for residents who are not currently able to return to Lawrence due to travel restrictions or health concerns. KU Student Housing will work with these residents on a case-by-case basis and not require the resident’s immediate move out.

Financial Questions
KU is working to determine how to best address the financial components of today's decisions across the campus, including refunds for housing and dining. Once a decision is made, KU will update the university's COVID-19 website.

Thank you for your understanding and flexibility as we work to safely and quickly coordinate a move out process. KU is taking these unprecedented actions to protect the health and safety of all. This is a difficult time for all of us, and we know how challenging this decision is for our on-campus residents. For more information about protecting yourself and your family, visit the CDC Prevention and Treatment page.

For immediate or urgent questions, email housing@ku.edu. We will try to address all issues in our next email communication on Wednesday, March 18.

Thank you,
KU Student Housing

Friday, March 13 3:20 p.m.-Retrieving items from your room

Most KU Student Housing residents returned home during Spring Break. We strongly encourage residents to stay in their current location to continue their remote classes beginning March 23. All KU Student Housing buildings remain open and residents may enter their room 24/7 with their KUID and room key.

Residents who remain in KU Student Housing are asked to practice social distancing – reducing the number of times and place that people gather in large numbers – and other preventive health measures to help reduce risk.

RETRIEVING ITEMS FROM YOUR ROOM

Residents who wish to return may do so at any time to gather items, including academic materials, needed to continue with their classes.

If a resident is not able to return, they may allow a friend to enter their room and collect items, with prior authorization from KU Student Housing. Email KU Student Housing central office, housing@ku.edu, to request an appointment from 8 a.m. to 5 p.m., Monday through Friday. The email must come from the resident’s official KU email account and include the following information:

  • Resident first and last name.
  • Resident hall and room number.
  • First and last name of the person collecting the items.
  • A list of all items to be collected.
  • The location of the items in the room.

Upon the guest’s arrival to the hall, the guest who is collecting the items will need to provide a photo ID to the KU Student Housing staff member in order to be let in to retrieve items.

We know some residents left for Spring Break without taking academic materials and will not be returning before online classes begin. This concern has been shared with KU’s academic leadership. Residents are also encouraged to reach out to their faculty members now as they plan for remote instruction.

This is an unprecedented and rapidly changing situation for our families, our university, our state, and our nation. We will continue to work through this evolving situation, and thank you for your patience and goodwill as we meet this challenge together.

Wednesday, March 11 9:00 p.m.-All halls remain open; KU announcement

All KU Student Housing buildings (residence halls, scholarship halls, apartments) remain open. Students may access their building and room 24/7 with their KUID and room key. Front desk operations are currently operating on this schedule during the extended spring break. KU Dining venues are open with reduced hours through the extended Spring Break. If you are currently not on campus and can stay where you are, please consider delaying your return to Lawrence.

Starting March 23, when online classes begin, Student Housing residents who are able to stay away from campus are encouraged to continue to do so. While facilities will be open, students who are here will be asked to observe social distancing and practice preventive health measures to help reduce risk.

8:55 p.m.

Click here for KU announcement to students regarding extended spring break.

Help contribute to our supportive, inclusive Jayhawk community

As we respond to this situation, it is important to reaffirm our commitment to a safe, supportive and inclusive educational environment. Our international community is an essential part of KU, and we have a responsibility to ensure our university is free of discrimination and harassment. Relatedly, we should seek opportunities to offer care and support to those who have family and friends affected by COVID-19.


More than $200,000 in annual scholarships to returning residents
Academic success: More than 94 percent of first-time, full-time freshmen in student housing enroll for the next semester
5,100 residents choose student housing each year
Residence hall rates are almost $2,000 less per year than the national average for public schools
— College Board
$4 million alumni gift funded Krehbiel Scholarship Hall
Options include suites, private bedroom with shared bath, two-person rooms, scholarship halls, and apartments
Oswald and Self residence halls opened in 2015
One bill covers all costs: room, food, utilities, and wireless Internet
One of 34 U.S. public institutions in the prestigious Association of American Universities