Service Requests
Emergency and After Hours Repairs
In case of a fire or medical emergency, dial 911
To report an emergency repair issue:
- Residence hall residents: Contact the front desk.
- Apartment residents: Jayhawker Towers residents call 785-864-8305. McCarthy residents call 785-864-6545.
- Scholarship hall residents: Contact your proctor or scholarship hall director.
Senior staff on duty will respond and notify KU Facilities Services.
Emergency repairs are: overflowing or clogged toilet or shower, anything related to a door not closing or locking properly, anything related to fire safety equipment, including smoke detectors and fire extinguishers, electricity outage affecting your entire room/apartment.
Room Repairs
To report non-emergency maintenance issues, submit an online service request.
Please submit one request for each repair to allow efficient response. You can track the status of your request by selecting "my open service requests."
Non-emergency issues could include appliances, flooring, furniture, heating/cooling issues, window or window screen repairs, or replacing a light bulb in a university owned light fixture.
Internet and Cable TV
For Internet or cable television, contact Apogee, the company that KU uses to provide service. They are available 24 hours a day, seven days a week:
- Phone: 1-855-643-2149.
- Text: "ResNet" to 84700.
- E-mail: support@myrestnet.com
Here is the cable channel lineup and here are the requirements for a cable TV.
Laundry
To report a problem with laundry equipment, contact ASI, College Campus Laundry Solutions, the company KU uses to provide service.
Dining Plan
For more information about residential dining, including changing your dining plan, Beak 'em Bucks, KU Dining Dollars, menus, Net Nutrition, and rate structure, visit KU Dining Services.
Vending
To report a problem or request a refund with a snack or beverage vending machine, fill out a paper ticket located on the machine and follow the instructions listed.
