Service Requests


Dial 911 for emergencies. For all other service requests, see below.

To report an emergency repair issue:

  • Residence hall residents: Contact the front desk.
  • Apartment residents: Jayhawker Towers residents call 785-864-8305. McCarthy residents call 785-864-6545.
  • Scholarship hall residents: Contact your proctor or scholarship hall director.

Senior staff on duty will respond and notify KU Facilities Services.

Emergency repairs: Contact the front desk. Emergency repairs include overflowing or clogged toilet, sink, or shower; broken door, window, or lock; concerns with smoke detectors or fire extinguishers; or electricity outage.

To report non-emergency maintenance issues, submit an online service request or call 785-864-4770.

Please submit one request for each repair to allow efficient response. You can track the status of your request by selecting "my open service requests."

For non-emergency: Submit online service request for appliances, flooring, furniture, heating, cooling, or replacing a light bulb in a university owned light fixture.

To request an adjustment to your bed height, submit an online service request or call 785-864-4770. Mark (with masking tape) the bed to adjust and the height you want. You can track the status of your request by selecting "my open service requests."

For Internet or cable television, contact Apogee, the company that KU uses to provide service. They are available 24 hours a day, seven days a week:

To report a problem with laundry equipment, contact CSC Service Works, the company KU uses to provide service.

To report a problem or request a refund with a snack or beverage vending machine, submit a ticket to receive the refund from Pepsi.

For more information about residential dining, including changing your dining plan, KU Dining Dollars, menus, Net Nutrition, and rate structure, visit KU Dining Services.