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In case of a fire or medical emergency, dial 911


Service requests including emergency and After Hours Repairs

To report an emergency repair issue:

  • Residence hall residents: Contact the front desk.
  • Apartment residents: Jayhawker Towers residents call 785-864-8305. McCarthy residents call 785-864-6545.
  • Scholarship hall residents: Contact your proctor or scholarship hall director.

Senior staff on duty will respond and notify KU Facilities Services.

Emergency repairs: Contact the front desk. Emergency repairs include overflowing or clogged toilet, sink, or shower; broken door, window, or lock; concerns with smoke detectors or fire extinguishers; or electricity outage.

Room Repairs

To report non-emergency maintenance issues, submit an online service request.

Please submit one request for each repair to allow efficient response. You can track the status of your request by selecting "my open service requests."

For non-emergency: Submit online service request for appliances, flooring, furniture, heating, cooling, or replacing a light bulb in a university owned light fixture.

Internet and Cable TV

For Internet or cable television, contact Apogee, the company that KU uses to provide service. They are available 24 hours a day, seven days a week:

Here is the cable channel lineup and here are the requirements for a cable TV.


To report a problem with laundry equipment, contact CSC Service Works, the company KU uses to provide service.

Dining Plan

For more information about residential dining, including changing your dining plan, KU Dining Dollars, menus, Net Nutrition, and rate structure, visit KU Dining Services.


To report a problem or request a refund with a snack or beverage vending machine, submit the ticket to https://www.pepsiequipmentservice.com/support/tickets/new to receive the refund from Pepsi.

More than $200,000 in annual scholarships to returning residents
Academic success: More than 94 percent of first-time, full-time freshmen in student housing enroll for the next semester
5,100 residents choose student housing each year
Residence hall rates are almost $2,000 less per year than the national average for public schools
— College Board
$4 million alumni gift funded Krehbiel Scholarship Hall
Options include suites, private bedroom with shared bath, two-person rooms, scholarship halls, and apartments
Oswald and Self residence halls opened in 2015
One bill covers all costs: room, food, utilities, and wireless Internet
One of 34 U.S. public institutions in the prestigious Association of American Universities