How to appeal a contract cancellation charge

Contract cancellation requests are submitted through your myKU Portal under the housing tab. A denied contract cancellation request can be appealed following the process outlined below. Applicable charges will remain on your Enroll & Pay account during the appeal.

Appeal Process

  • All appeals must be submitted in writing and include the resident’s full name, KUID, and reason you believe an exception to the policy is needed.
  • Attach any supporting documentation.
  • Housing & Residence Life occupancy management staff reviews submitted materials. Additional documentation may be required.
  • We will communicate a decision by e-mail.
  • The official cancellation date is the date you check out and leave, not the date of cancellation request. Cancellation charges (including applicable food plan charges) will apply.

Considerations for an Appeal

Cancellation requests typically approved by Housing & Residence Life are withdrawal from KU, graduation, internships outside of Lawrence, marriage, or participation in study abroad. Housing & Residence Life will consider cancellation requests for other unusual and compelling circumstances, including financial and medical hardship, which justify individual consideration. Documentation is required.

If your appeal is for medical reasons that occurred after you moved in, contact the Student Access Center for assistance first. That office will communicate with Housing & Residence Life on your behalf. If your appeal is for medical reasons before you've moved in, contact Housing & Residence Life occupancy management directly at housing@ku.edu.

What will not be considered?

  • A general statement of concern with community living.
    • Housing & Residence Life has options for students with safety concerns or who desire more privacy and less shared space.
  • A waiver of the $50 non-refundable application fee.
  • Appeals of cancellations more than a year old.
  • Cancellation requests when you remain enrolled but wish to move off-campus, including movement to Greek chapter houses. Full academic year contract fees (including applicable food plan charges) will apply.

The full Housing & Residence Life contract is available on our website.