Desk Operations & Mail

a student speaking with the front desk assistant in their hall

Academic Year Desk Hours

Desk hours will be adjusted during academic break periods such as spring break.

Academic year service desk hours of operation by hall
HallDesk Hours
Corbin24 hour desk service
Downs24 hour desk service
Ellsworthdesk open daily from 7am–3am
GSPdesk open daily from 7am–3am
Hashingerdesk open daily from 7am–3am
Lewisdesk open daily from 7am–3am
Naismithdesk open daily from 7am–3am
Self and Oswald
(Daisy Hill Commons Desk)
24 hour desk service
Templindesk open daily from 7am–3am
McCarthydesk open daily from 8am–10pm
Jayhawker Towersdesk open daily from 8am–10pm
Stouffer Placedesk open daily from 7am–3am
Scholarship Halls
(Crawford Community Center Desk)
desk open Monday–Friday from 8am–5pm

Mail Addressing

Refer to the A-Z index page for a list of all Housing & Residence Life building addresses. Here is the format for addressing mail and packages:

Student name from KU ID*

Building street address, plus room or apartment number

Building Name

Lawrence, KS 66045

*Use the student's name as it appears on their KU ID. This is the name that Student Housing staff have access to when sorting mail. The use of nicknames may cause a delay in delivery.

Package Pickup

Package deliveries are received by Housing & Residence Life staff and kept in a secure area. Residents will receive a notification email to their KU email address and should go to the front desk of their building for pickup. After showing the desk assistant their KU ID card, residents may collect their package. Students can receive packages and mail throughout the school year.

Upon moving out of Housing & Residence Life, residents will list their mail forwarding address.

Frequently Asked Questions

For most residence halls and apartments, the mail and packages will go to your community's front desk.

Refer to the A-Z index page for a list of all Housing & Residence Life building addresses

Remember to include the room number and bedroom (if applicable) of the student on anything being sent to the student.

There are two official Post Offices in town. The Post Office that services campus is the Lawrence Post Office located at 645 Vermont St. and can be reached at 785-843-1681.

Please return mail that is not addressed to either you or your roommate to the front desk.

Staff will do all they can to determine to whom the delivered package or mail belongs.

If the name on the package or envelope is significantly different than your name, the staff will be unable to determine the recipient of the mail or package and it may be returned to sender. It is important that all your mail and packages match your name on your housing contract in order to eliminate confusion. Mail with no name in the address will be automatically returned to sender.

Update your address. To ensure that you receive all your mail, make sure to update your mailing address with your billing companies, subscription services, friends, family, etc. After 30 days, all mail will be returned to sender.

When your package is logged at your halls desk, you will receive an automatic email notification to your KU email address. Please bring your KU ID to the desk to pick up your item.

You will need your KU ID card. You must pick up your package in person from the desk. A friend or family member cannot retrieve your package for you, and staff are unable to bring the package to your room.

Staff logs each package we receive electronically, and then notifies the resident that a package is ready to be picked up. This procedure does take time so it may mean that your package is currently being processed. Please check back later that day. If you still do not have a notification later in the day, ask the front desk staff about your package.

If your package is not at the desk, please email all information about your package including the tracking number, date and time of delivery, and the name of the person who signed for it to so that our staff can attempt to help you locate the package.

We highly discourage students from ordering furniture and large/heavy items due to limited space at the mail centers and the difficulty of transporting these items from the mail center location to the student's room.

Plan to bring most of your belongings on move-in day. Please do not order packages for delivery to your hall until after you have moved in. Anything received before August 14 for incoming students will be returned to sender. We highly recommend having packages arrive once you have moved in. There is limited secured storage space to handle large deliveries for an extended period of time. In addition, during move-in day the flow of traffic is highly managed and delivery trucks are restricted.